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    Return FAQ's

    Q: How do I start a Return

    Download and complete our Returns Form and include it with your shipment to be returned. It’s that easy!

    For Damaged, Defective, or incorrect items, please immediately contact customer service at mike@southwestwindmill.,com

     

    Q: How long do I have to make a return?

    If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 30 days of purchase, with a completed copy of our Returns Form , for a full refund.

    • Orders past 30 days are subject to a restocking fee.
    • Orders past 90 days are not subject to return.

    Please see our Returns Policy for further details and exceptions.

     

    Q: My order arrived damaged. What do I do?

    Please contact customer service at nike@southwestwindmill.com immediately and we will be happy to assist you with the return and replacement.

     

    Q: Will there be a restocking fee applied to my return?

    • Orders returned within 30 days after the ship date do not have a restocking fee.
    • Orders past 30 Days are subject tot the following Restocking Fees

    Time since the order was placed

    Restocking Fee

    0-30 Days

    0%

    30-60 Days

    15%

    60-90 Days 

    25%

    After 90 Days

    No Returns Accepted

    ** Please note a 15% re-boxing fee will be deducted for any item not returned in its original packaging.

     

    Q: Where do I send my return?

    Please completely fill out our Return Form with your order information, and include it in the box.  Send the package prepaid to:

                      Southwest Windmill

                      ATTN: Returns Department

                     1440 W Houston Ave

                     Suite 14 

                     Gilbert, AZ 85233

    • No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.

     

    Q: What if I did not receive or have lost my original invoice?

    Simply contact Customer Service at mike@southwestwindmill.com and we will be happy to email, fax, or mail you a replacement.

     

    Q: When can I expect my refund to be processed?

    Credit are typically processed within 2-4 business days of receipt to the original form of payment.