Return Policy
Returning things should be just as easy as making your initial purchase. At Southwest Windmill, we try to make that process as fast and as easy as possible.
In most cases, you are responsible for the return freight on your purchase. You can make a return to us by downloading and completing our Return Form and including it in your return shipment to the specified address on the Return Form.
- If the return is due to shipping damage or a defective item, please contact us immediately at mike@southwestwindmill.com and include your order number, and description of the damage or error.
- We will not accept Return Shipments that are shipped to us COLLECT. They will be refused and returned to sender.
- Returned Items must be in its original, unused condition and in its original packaging.
You can always contact us for any return questions or concerns you may have at mike@southwestwindmill.com
Restocking Fees
Orders are subject to the following restocking fees:
|
Time since the order was placed |
Restocking Fee |
|
0-30 Days |
0% |
|
30-60 Days |
15% |
|
60-90 Days |
25% |
|
After 90 Days |
No Returns Accepted |
- An additional 15% repackaging fee will be deducted for any item not returned in its original packaging.
Damages and Defections
If your item is defective, damaged, or if you receive an incorrect item, please contact us immediately and we will ship a replacement ASAP and arrange return for the damaged/ incorrect.
Exceptions / Non-Returnable items
The following items are not eligible to return:
- Closeout Specials and Custom Orders are not eligible for return
- Any Installed / Used / Windmills.
- Unfortunately, we cannot accept returns for gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
Refunds
We will refund your order, minus any applicable restocking fees typically within 2-4 Business days of receipt
Once approved you’ll be automatically refunded on your original payment method and sent an email confirmation to the email address used at order placement.
Please remember it can take some time for your bank or credit card company to process and post the refund to your account.